The theme for the TriCON 2012 conference in San Diego was “Breaking Barriers” and that is certainly what TriTech presented during the plenary yesterday regarding their next generation dispatch system and their consolidation of recent business acquisitions. The crowd was clearly the biggest ever for this conference at about 430 users. A show of hands made it clear that the majority of these attendees were VisionAIR clients with VisiCAD users a clear runner up in representation. However the future direction for TriTech was definitely a merger of several systems, both internal and external to the business, as explained during the opening session called “TriTech Update: One Company.” It was explained that the products would be simplified into a family under the names of “Inform”, “Perform”, and “Respond.” While the names were beginning to be used this week, it was admitted that it will take some time for the actual rebranding to be complete. Attendees at this conference would almost exclusively fall under the “Inform” name reserved for the larger volume clients using applications now called VisiCAD or VisionAIR. Smaller dispatch clients would be in the “Perform” category and “Respond” will include EMS and billing systems.
This type of re-categorization even extended into a restructuring of the organization around functional “centers of excellence” that would be geographically recognized. San Diego, for instance, will become the center including GIS integration and Castle Hayne will host law enforcement functions. Darrin Reilly, the new COO, explained the need to reorganize the company allowing them to take advantage of future trends given that fact that “IT evolution will be greater in the next 12-60 months than ever before.” (more…)