Perhaps this post would be more aptly entitled “Delayed Thoughts” rather than my traditional “Quick Thoughts” title as the NENA conference I am reviewing ended a week ago. To make matters worse, my attendance was sporadic due to the fact it was held in Charlotte close enough to my home that I didn’t spend all my time (or attention) there. While I enjoyed it, I’m sure I got a very different feel for the week and admit that I missed some things (like the special screening of the movie “The Call” starring Halle Berry which benefited the Friends of 9-1-1 foundation), so I will begin with the official Conference Wrap-Up summary link direct from NENA.
Okay, now that you know what really happened, here is my take. The Monday plenary address started with the idea that the key to success – whether in the PSAP, comm center, or even in the field – is that we don’t need to be an organization composed strictly of the smartest people or even those who are always the best at what they do. The most important ingredient for success (more…)